by Tony Johnson | Dec 31, 2017 | Business Performance, Customer Experience
So ready or not here come’s 2018. The first thing to do is to assess 2017. How did it go? What did you learn? We saw a culture that has become increasingly sensitive to wait times, and although that is something we already knew about, retailers...
by Tony Johnson | Dec 28, 2015 | Customer Experience
I do love the idea of making New Year’s resolutions. Every year I thoroughly consider what my biggest goals will be for the coming year and then I attack them. If you are going to have more success with your resolutions than those who abandon the Gym...
by Tony Johnson | Dec 17, 2014 | Customer Experience
The number of days left in the New Year are dwindling – as is the time remaining to OWN it! The New Year always brings a sense of limitless possibilities and opportunities for success. This is also the chance to set the tone and head out of the holiday season...