Some events are once in a lifetime kind of things. They are rights of passage that don’t come with do overs. For me, just this week, I had the chance to take my nieces to Walt Disney World for the very first time. With special permission from their...
When you start to notice that your team isn’t performing at maximum potential, you have to move quickly. Performance management is a slippery proposition – and one that can very quickly deteriorate out of control. As leaders, one of our key values has to...
Sustaining any business initiative is one of the top struggles every organization faces. It is a constant struggle to breathe life into a strategy in such a way that gives it legs for the long term. But any Customer service platform that is to succeed has to...
It is easy to lament that your team doesn’t listen to your ideas. It would be easy to blame them for not executing on your vision. It would be completely unreasonable not to look at yourself and ask if there is any else you could do to help them win. As leaders,...
Department stores invoke memories of a simpler time. I think back to the history of some of the most storied American brands such as JC Penney, Nordstrom, and Macys. These are iconic brands – a part of our social fabric and the precursor to the modern...
