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The Basics Part 6:  Managing Perceptions

The Basics Part 6: Managing Perceptions

by Tony Johnson | Dec 2, 2017 | Customer Experience, Productivity

I went to the movies last night and I am surprised I’m not still in line waiting for my popcorn. When I walked into the theater it was obvious I was in for a bit of a wait.  It was one of those cold winter Friday nights when there isn’t much to do...
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