by Tony Johnson | Jan 28, 2017 | Customer Experience
Do you worry that you’re team isn’t well trained? Is it keeping you up at night? Do you feel like if you had better training then you might retain your talent? You are right to be worried – all of these concerns are ones that leaders and Customers...
by Tony Johnson | Sep 3, 2016 | Customer Experience, Leadership
Everyone goes out to eat, right? It is the tradition of first dates, mother’s day, birthdays, and anniversaries alike – and that means there is more baggage than meets the eye when it comes to serving restaurant Guests. I really believe that if...