Let’s face it, mistakes are going to happen. Sometimes you are going to fail to meet your Customers’ expectations, and in those moments, it will come down to how well those mistakes are handled. The first thing you need to do is let go of the...
So I wanted to wrap up my experiences in Orlando in a neat bow and share them with all of you. Those who follow my Twitter feed at @ServiceRecipe know that I spent a week at Walt Disney World attending a Disney Institute class on Leadership not too long ago. Let me...
Sometimes the best answer is the simplest. It’s amazing how often the solution is honestly right under our noses and in the case of customer service, the most basic lesson really does get us the most traction. Be nice to your customers. Wow, shocking, eh? I know...
Sounds so simple, doesn’t it? It might be considered old fashioned, but thanking Customers seems like the least we can do when they pony up hard earned money for our goods and services. Whether you’re in banking, cheeseburgers, or widgets, the ask is the same. When...
Hassles are such a drag. Have you ever noticed that some places are more interested in telling you why something can’t be done rather than how it can be made possible? It seems like such as waste of energy and a drain on patience. Sure there are going to be times when...
