by Tony Johnson | Sep 9, 2014 | Customer Experience
As we discussed in part I, there are six key ingredients to the ideal Service Recipe. These were summarized in the last installment and now it’s time to dive head long into the first of our service tenants. Smile and Welcome Your Customers Warmly It’s easy...
by Tony Johnson | Sep 1, 2014 | Customer Experience
No philosophy of customer service would be complete without discussing the basics of what makes up great service. It is up to us as Leaders to be sure that our teams understand this at its most basic level, how to deliver on these principles, and have a...