by Tony Johnson | Oct 27, 2014 | Customer Experience
So I wanted to wrap up my experiences in Orlando in a neat bow and share them with all of you. Those who follow my Twitter feed at @ServiceRecipe know that I spent a week at Walt Disney World attending a Disney Institute class on Leadership not too long ago. Let me...
by Tony Johnson | Oct 22, 2014 | Customer Experience
Sounds so simple, doesn’t it? It might be considered old fashioned, but thanking Customers seems like the least we can do when they pony up hard earned money for our goods and services. Whether you’re in banking, cheeseburgers, or widgets, the ask is the same. When...