by Tony Johnson | Oct 24, 2015 | Customer Experience
All too often when things go astray with Customer service it is because businesses don’t have their processes buttoned up. Process is like air – you don’t appreciate it until you don’t have it. I can remember working in a business that had a determined batch of...
by Tony Johnson | Aug 12, 2014 | Customer Experience
I have nothing against big companies. Heck, I work for one and love it! If you work for a large corporation, often you are looking to Headquarters or Corporate or Consolidated for your marching orders. That is often one of the best parts about working for a...