by Tony Johnson | Aug 8, 2015 | Customer Experience
If you love movies like I do, then you have heard the 10% myth. You know, that old urban legend that says we only use a small percentage of our brain. The myth goes that if we could just bust loose that remaining 90% we would be unstoppable geniuses that could freeze...by Tony Johnson | Aug 1, 2015 | Customer Experience
Folks love to know when they’ve done a great job. It energizes them. It gives them purpose. It reinforces the positive behaviors. And it makes them hungry for more. When I was first beginning in Leadership, I had my team approach me to say that they thought I was too...by Tony Johnson | Jul 14, 2015 | Customer Experience, Leadership
The diver entered the cage and lowered into the choppy ocean. He adjusted the camera on its mount, checked his air flow, and then let the boat above know that he was set and ready to film. Then a 20 foot Great White Shark swam at the cage, gripped it with its...by Tony Johnson | Jul 11, 2015 | Leadership
It all started when I needed some ice cream. You know those kind of cravings that you just can’t ignore? I needed a pint of the most amazing, local small batch ice cream, so off to the market I went. This is one of my favorite stores to visit as it is a...by Tony Johnson | Jun 27, 2015 | Customer Experience
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...