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Spring Clean Your Customer Service in 4 Easy Steps

Spring Clean Your Customer Service in 4 Easy Steps

by Tony Johnson | Apr 15, 2015 | Customer Experience

In most areas, we are seeing the temperatures start to heat up. That was always the time when my mom would start pushing us to organize things in our rooms and throw open the windows to air out the house. It was a time to shake off the doldrums of winter and begin to...
Why Developing Leaders Will Improve Your Customer Service

Why Developing Leaders Will Improve Your Customer Service

by Tony Johnson | Apr 7, 2015 | Customer Experience

Stagnation sucks. It is more than just standing still. It is more akin to wilting on the vine or rotting on the shelf. It reeks of neglect and complacency. And Customers notice. But it doesn’t have to happen to your organization. Most likely, you have some form of...
Emotional Wake: Three Tips To Improve Your Impact

Emotional Wake: Three Tips To Improve Your Impact

by Tony Johnson | Mar 29, 2015 | Customer Experience

We have to remember as Leaders that our teams are always watching us to see how they should behave. If you’ve been in leadership for a while, or if you’ve recently taken on a larger role in the organization, it’s easy to forget that your words have impact. Of course,...
March Madness Teaches Us About Customer Service and Leadership

March Madness Teaches Us About Customer Service and Leadership

by Tony Johnson | Mar 20, 2015 | Customer Experience

Anyone who participated in sports during his or her youth understands the importance of the team dynamic.  The good news is that it doesn’t really matter whether you participated in basketball, baseball, or bowling. . .The teamwork imperatives were the...
What I Learned From the Worst Flight Ever

What I Learned From the Worst Flight Ever

by Tony Johnson | Mar 10, 2015 | Customer Experience

So we all have those horrific travel stories – it is almost a badge of honor amongst those who travel often and invariably run into struggles associated with airports, hotels, or airlines. I myself have a robust array of travel related anecdotes that highlight...
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