The Olympics have always meant a lot to me personally. I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment. They were a testament to national unity and the previous night’s...
John Adams can teach us much about Leadership. And on July 4th, what better time to talk about John Adams? Why John Adams, you ask? Well stay tuned over the next few paragraphs to learn why John Adams can teach us several dos and don’ts about the nature of leadership...
Recently we purchased a new house and embarked on a renovation adventure. Which meant an awful lot of time spent at home-improvement superstores. This presented a unique opportunity to develop a deep relationship with a few locations. As...
A Customer’s perception is their reality. And they don’t care about your excuses. They really don’t. I was waiting in line for a cheeseburger this past week, and I noticed it was taking a really long time. I looked up and saw what could best be...
Customer services doesn’t have to be complicated. I have worked with many organizations over the years, and one thing I have noticed is that struggling businesses tend to over complicate things. Whether it is their brand proposition, their hiring process,...
