So we all have those horrific travel stories – it is almost a badge of honor amongst those who travel often and invariably run into struggles associated with airports, hotels, or airlines. I myself have a robust array of travel related anecdotes that highlight...
With the death of Leonard Nimoy this week, Star Trek, and his signature character Mr. Spock, was on my mind. I am a self-confessed sci-fi geek, so I grew up loving the Star Trek Universe – from series to movies to references on the Big Bang Theory. Now that is all by...
Training and commitment are powerful tools in the quest to deliver great Customer service. Too often those in front line roles are dumped into their positions and left to figure it out. The problems with this (like I really need to point them out) are...
In most cases, you can’t serve your Customers alone. It takes a team. And a team takes Teamwork! If you work in a large organization, chances are you will have to fight silos every single day. It’s the reality of how humans work that we tend to group...
When was the last time you just kept your mouth shut and listened? No really. Think about it. I would bet if you really put your mind to it, you would shocked at the last time you kept your agenda in your pocket and really engaged with the person across from you and...
