Department stores invoke memories of a simpler time. I think back to the history of some of the most storied American brands such as JC Penney, Nordstrom, and Macys. These are iconic brands – a part of our social fabric and the precursor to the modern...
When it comes to Customer service, there is much that every business has in common. Let’s face it, there are certain dos and don’ts that every organization – regardless of type – has to be mindful of if they are going to be successful....
There are only so many hours in the day – or so the busy business folks lament. I have found myself over-committed and without the time I wish I had to get everything done each day. I remember when I got my first big promotion, and I was...
Anyone who participated in sports during his or her youth understands the importance of the team dynamic. The good news is that it doesn’t really matter whether you participated in basketball, baseball, or bowling. . .The teamwork imperatives were the...
In most cases, you can’t serve your Customers alone. It takes a team. And a team takes Teamwork! If you work in a large organization, chances are you will have to fight silos every single day. It’s the reality of how humans work that we tend to group...
