When was the last time you just kept your mouth shut and listened? No really. Think about it. I would bet if you really put your mind to it, you would shocked at the last time you kept your agenda in your pocket and really engaged with the person across from you and...
The New Year seems to make us all very reflective. It’s a chance to consider the past twelve months and plot a course forward for the coming year. We are on the threshold of 2015 and this is a fantastic time to talk about goals. Most of us have heard the idiom that we...
The number of days left in the New Year are dwindling – as is the time remaining to OWN it! The New Year always brings a sense of limitless possibilities and opportunities for success. This is also the chance to set the tone and head out of the holiday season...
Everyone loves to feel appreciated. I can tell you that in most businesses there is a distinct lack of recognition and encouragement. I can also tell you that most folks really do like to hear that they are doing a good job. This is the reason why many engagement...
Black Friday: Synonymous with long lines, deep discounts, a turkey-hangover, and shopping! Some think of it as the shopping equivalent of spending time in the Thunderdome. I find it to be a great time to sharpen my service acumen. The term was coined in the sixties in...
