Video
175: Supercharge Your Business with AI-Driven Customer Service
AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect ...
174: Meeting People Where They Are to Drive...
This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the constr...
173: Stop Making It Hard for Customers: 7...
2025 if the year of simplification, and customers want brands who are easy to work with, deliver on ...
Elevating Hospitality | Tony Johnson | Customer Experience...
#customerservice #marketing #business This was a great week in NYC spending time with clients in a...
Your 2025 Strategic Roadmap | CX +EX Videos...
#customerexperience #strategicplanning #selfdevelopment Ready to act? Set up a free consultation ...
172: Your Actionable Blueprint for Customer Experience and...
As 2025 approaches, it is a great time to look back on what happened in customer experience and empl...
171: Building a People-Centric Internal Culture With Chase...
In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and...
Using Gratitude As a Business Growth Tool
#business #gratitude #marketing Gratitude is not just the right thing to do, but a business growth...
170: Gratitude Through the Lens of Generational Cohorts
Thanksgiving is the perfect time of year to show gratitude - and when you can personalize by generat...
169: The Holiday Hospitality Handbook (10 Tips to...
The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus ...
168: Improving Government Customer Service With Chase Oliver,...
In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian ...