Video

59:  Are You Listening To Your Team? 20:53

59: Are You Listening To Your Team?

4 days ago

In this episode I discuss the best ways to hear and engage your teams for success: -Employee Surv...

58:  Great Leaders Ask the Best Questions 14:49

58: Great Leaders Ask the Best Questions

4 days ago

In this episode, I talk about how leadership curiosity can help you understand employee and customer...

57:  Building Collaboration Through the Future of Workplace Design with Barbara Boden 26:07

57: Building Collaboration Through the Future of Workplace...

4 days ago

In this episode, I interview Barbara Boden about the future of the workplace, employee experience, a...

56:  Leadership Lessons From The Justice League Snyder Cut Movie 17:42

56: Leadership Lessons From The Justice League Snyder...

4 days ago

In this episode, I talk about leadership lessons from the new Justice League Snyder Cut. 1.  Sup...

55:  The Power of YES 16:00

55: The Power of YES

4 days ago

In this episode, I talk about the power of positivity and optimism when it comes to saying YES to cu...

54:  Treat Your Team Like Customers and Watch Them Thrive 20:16

54: Treat Your Team Like Customers and Watch...

4 days ago

In this episode, I share the tactics to treat your team like a customer and use your key CX tactics ...

53:  Does Your Team Know What's Going On? 14:58

53: Does Your Team Know What's Going On?

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4 days ago

In this episode, I talk about the key tactics for employee engagement and pre-shift huddles ...

52: Technology That Enables Employees and Delights Guests With Sean Reiter 26:19

52: Technology That Enables Employees and Delights Guests...

4 days ago

In this episode Sean Reiter discusses mobile food ordering, the future of restaurants, and food deli...

51:  If You Make Things Too Hard for Customers They Will Abandon You 15:48

51: If You Make Things Too Hard for...

4 days ago

In this episode, I talk about the 5 tips to make things easier for customers and reduce friction in ...

50:  Connecting Your Brand Story to Your Customers With Christopher Wallace 28:44

50: Connecting Your Brand Story to Your Customers...

4 days ago

In this episode, Chris Wallace joins us to talk about internal marketing, communication, and brand. ...

49:  Building Client + Customer Trust During Times of Adversity and Uncertainty 18:04

49: Building Client + Customer Trust During Times...

4 days ago

In this episode, I talk about rebuilding customer and client relationships during times of uncertain...

48:  A Mindful Approach to Transformation With Georgina Miranda 33:01

48: A Mindful Approach to Transformation With Georgina...

4 days ago

In this episode, I invite Georgina Miranda into the studio to discuss mindful leadership and transfo...