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I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking...
3 Tips to Giving Your Customers What They Want
Your Guests know what they want. They come to you to get it. But they also...
Starting College: 5 Tips to Learning Leadership
Across the country many universities will be starting classes and welcoming a new freshman class to...
Tough Times? Tactics to Keep Your Customer Service Strong!
Anyone can lead amazing Customer service and outstanding execution when times are easy and the mojo...
Customer Service Mapping: Observations to Improve Service
Customer service doesn’t live in an office, a book, or a manual. It lives in each...
3 Lessons to be Learned From Labor Day
The first Monday in September has been designated as a day to celebrate the contributions of...
How to Fix Your Customer Service in 5 Steps
Sometimes your Customer service is just plain bad and you have to deal with it. I...