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Great leaders ask great questions. Leaders with tremendous legacies inspire everyone to ask questions. So often in organizations people lack the basic curiosity needed to find greatness. They settle for...
The Six Canons of Great Service
No philosophy of customer service would be complete without discussing the basics of what makes up great service....
The Six Canons of Great Service – Part II: Smile and Welcome Your Customers Warmly
As we discussed in part I, there are six key ingredients to the ideal Service Recipe. ...
The Six Canons of Great Service – Part III: Practice Fantastic Body Language
No one likes to see Captain Slouchy when they stop by your business. There is serious...
The Six Canons of Great Service – Part IV: Treat Your Customer as a Cherished Friend
This can’t just be a slogan – it has to be baked into your DNA. If...
The Six Canons of Great Service – Part V: Stay Positive and Friendly
Customers absolutely hate negativity! There is much more power in starting with YES. You would think...