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Memorial Day has its roots as far back as 1868 and became an official holiday in 1971. This is a day for honoring those who served and died in our...
The Six Canons of Great Service – Part VI: Make it Easy
Hassles are such a drag. Have you ever noticed that some places are more interested in...
The Six Canons of Great Service – Part VII: Thank Your Customer
Sounds so simple, doesn’t it? It might be considered old fashioned, but thanking Customers seems like...
Just be Nice
Sometimes the best answer is the simplest. It’s amazing how often the solution is honestly right...
Five Ways Disney Gets it Right
So I wanted to wrap up my experiences in Orlando in a neat bow and share...
When it Comes to Service Recovery, be sure to L.E.A.R.N.
Let’s face it, mistakes are going to happen. Sometimes you are going to fail to meet...
Customer Service Tips From Black Friday
Black Friday: Synonymous with long lines, deep discounts, a turkey-hangover, and shopping! Some think of it...