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I love the holidays. I love that time between Thanksgiving and New Year’s Day when things seem to slow down a little. When folks seem to smile a little...
Three Ways to Empower Your Employees and Delight Your Guests
Have you ever visited a business and needed something that was just off the beaten path?...
Recruit a Winning Team with the B.E.S.T. Hiring System
When I was a young manager, I did a terrible job with hiring. My strategy went...
Onboarding New Employees: 5 Keys to Getting it Right
When I got my first job out of college, I was lucky to land at a...
5 Things Dads Teach Us About Leadership and Customer Service
Father’s Day is the day we all say thank you to Dad. Let’s face it, he...
4 Things Walt Disney Taught Me About Guest Service Today
Today I walked in the footsteps of Walt Disney. Or at least as best I could...
The State of Customer Service: The Haves and Have Nots
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past...