by Tony Johnson | Jul 14, 2015 | Customer Experience, Leadership
The diver entered the cage and lowered into the choppy ocean. He adjusted the camera on its mount, checked his air flow, and then let the boat above know that he was set and ready to film. Then a 20 foot Great White Shark swam at the cage, gripped it with its...by Tony Johnson | Jun 27, 2015 | Customer Experience
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...by Tony Johnson | Jun 25, 2015 | Customer Experience
Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them. As I walked down Main...by Tony Johnson | Jun 21, 2015 | Customer Experience
Father’s Day is the day we all say thank you to Dad. Let’s face it, he taught us the value of keeping the thermostat at the right temperature and the finer points of lawn maintenance. I know that I have become the Leader I am because of the many life lessons my Dad...by Tony Johnson | Jun 6, 2015 | Customer Experience
When I got my first job out of college, I was lucky to land at a small private college in Southern Indiana. I was full of vim and vitality (and student loan debt) – and couldn’t wait to get my career started. I had accepted a job outside of my degree for the...by Tony Johnson | May 30, 2015 | Customer Experience
When I was a young manager, I did a terrible job with hiring. My strategy went something like this: Forget about preparing for the interview, skip asking meaningful questions, and consider a pulse the same thing as being qualified. Let me tell you, I certainly filled...