by Tony Johnson | Jul 4, 2014 | Customer Experience
It’s so easy to get caught up in the quest for “Amazing” or “Magical” service. We will certainly discuss those opportunities to do something really epic in later posts – because I definitely don’t want to dissuade you...
by Tony Johnson | Jun 29, 2014 | Customer Experience, Productivity
We’ve all had it happen, right? You roll your cart into the checkout line, place your groceries on the conveyor, and look up at your cashier only to realize that you’ve chosen the newbie line. Now that intake of breath that just happened and...
by Tony Johnson | Jun 20, 2014 | Customer Experience
Greetings, All! I want to welcome you to the first post in my new blog. I want to start with a very little about me. I am an accidental culinarian – falling into this amazingly dysfunctional career and loving every minute of it. For twenty...