by Tony Johnson | May 30, 2015 | Customer Experience
When I was a young manager, I did a terrible job with hiring. My strategy went something like this: Forget about preparing for the interview, skip asking meaningful questions, and consider a pulse the same thing as being qualified. Let me tell you, I certainly filled...
by Tony Johnson | May 17, 2015 | Customer Experience
It almost seems cliché to complain about the state of Customer service out there in the universe. It’s bad. In some cases, it’s very bad. Just yesterday I was visiting a department store looking for a computer cable. I have to admit...
by Tony Johnson | May 1, 2015 | Customer Experience
Dear Graduates: Have you picked out your cap and gown? Have you stenciled your amazing message on your mortar board? Are you ready to take that big walk across the stage? Before you accept that new job and head into work for the first day, here are some tips that will...
by Tony Johnson | Apr 22, 2015 | Customer Experience
Sometimes it pays to head out and take a walk. In earlier posts, we have discussed Owning Your Dirt and how that can translate into success. The old adage of Management by Walking Around is a wise one – but make sure that the W stands for Walking with purpose rather...
by Tony Johnson | Mar 10, 2015 | Customer Experience
So we all have those horrific travel stories – it is almost a badge of honor amongst those who travel often and invariably run into struggles associated with airports, hotels, or airlines. I myself have a robust array of travel related anecdotes that highlight...
