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4 Ways to Serve Up Great Service in Restaurants

4 Ways to Serve Up Great Service in Restaurants

by Tony Johnson | Sep 3, 2016 | Customer Experience, Leadership

Everyone goes out to eat, right? It is the tradition of first dates, mother’s day, birthdays, and anniversaries alike – and that means there is more baggage than meets the eye when it comes to serving restaurant Guests.  I really believe that if...
Three Leadership Lessons from Shark Week

Three Leadership Lessons from Shark Week

by Tony Johnson | Jul 14, 2015 | Customer Experience, Leadership

The diver entered the cage and lowered into the choppy ocean.  He adjusted the camera on its mount, checked his air flow, and then let the boat above know that he was set and ready to film. Then a 20 foot Great White Shark swam at the cage, gripped it with its...
The State of Customer Service: The Haves and Have Nots

The State of Customer Service: The Haves and Have Nots

by Tony Johnson | Jun 27, 2015 | Customer Experience

I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...
4 Things Walt Disney Taught Me About Guest Service Today

4 Things Walt Disney Taught Me About Guest Service Today

by Tony Johnson | Jun 25, 2015 | Customer Experience

Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them.   As I walked down Main...
5 Things Dads Teach Us About Leadership and Customer Service

5 Things Dads Teach Us About Leadership and Customer Service

by Tony Johnson | Jun 21, 2015 | Customer Experience

Father’s Day is the day we all say thank you to Dad. Let’s face it, he taught us the value of keeping the thermostat at the right temperature and the finer points of lawn maintenance. I know that I have become the Leader I am because of the many life lessons my Dad...
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