by Tony Johnson | May 17, 2015 | Customer Experience
It almost seems cliché to complain about the state of Customer service out there in the universe. It’s bad. In some cases, it’s very bad. Just yesterday I was visiting a department store looking for a computer cable. I have to admit...
by Tony Johnson | Apr 22, 2015 | Customer Experience
Sometimes it pays to head out and take a walk. In earlier posts, we have discussed Owning Your Dirt and how that can translate into success. The old adage of Management by Walking Around is a wise one – but make sure that the W stands for Walking with purpose rather...
by Tony Johnson | Dec 10, 2014 | Customer Experience
As I’ve mentioned before, sometimes you have to take a hard look at how you do things for the good of the Customer experience. I also know that we all have a boss, and most likely there are policies, procedures, or guidelines that you are expected to meet for...