Your Guest’s experience is dictated by how well (or not) your team is motivated to treat them. After all, your team on the ground is most responsible for serving your Guests. They are your ambassadors. They ARE your brand to those who are visiting...
The best part about serving Guests is the ability to start new every day. In most businesses we are only as good as the last Guest we served. Each day we have the ability to be game changers. In a fundamental way, every time we have the pleasure of serving...
Training is absolutely the key to it all. When you receive an amazing experience and quality service, you have training to thank. Sure process and a great product are key, but there is no substitute for training. The price of training is high – but...
On mounting a rising ground, which brought the figure of his fellow-traveler in relief against the sky, gigantic in height, and muffled in a cloak, Ichabod was horror-struck on perceiving that he was headless!–but his horror was still more increased on observing...
In most cases, you can’t serve your Customers alone. It takes a team. And a team takes Teamwork! If you work in a large organization, chances are you will have to fight silos every single day. It’s the reality of how humans work that we tend to group...
