I do love the idea of making New Year’s resolutions. Every year I thoroughly consider what my biggest goals will be for the coming year and then I attack them. If you are going to have more success with your resolutions than those who abandon the Gym...
I have to admit that I am a bonified Star Wars geek. From Tatooine to Coruscant and everything in between, I am die hard Star Wars fan – and this weekend I had the pleasure of attending the premier of the latest installment: THE FORCE AWAKENS. Regardless...
Why change so slowly? Why wait so long? Why lose so many Guests because your Customer service is lackluster? The quick answer is that you don’t have to! You can deliver great Customer service if you take the time to combine energy, speed, and planning....
On mounting a rising ground, which brought the figure of his fellow-traveler in relief against the sky, gigantic in height, and muffled in a cloak, Ichabod was horror-struck on perceiving that he was headless!–but his horror was still more increased on observing...
Sometimes your Customer service is just plain bad and you have to deal with it. I can remember taking over a piece of business in a large metro area many years ago. This was one of those struggling locations we have all encountered – some call them...
