by Tony Johnson | Dec 3, 2014 | Customer Experience
Everyone loves to feel appreciated. I can tell you that in most businesses there is a distinct lack of recognition and encouragement. I can also tell you that most folks really do like to hear that they are doing a good job. This is the reason why many engagement...
by Tony Johnson | Oct 22, 2014 | Customer Experience
Sounds so simple, doesn’t it? It might be considered old fashioned, but thanking Customers seems like the least we can do when they pony up hard earned money for our goods and services. Whether you’re in banking, cheeseburgers, or widgets, the ask is the same. When...
by Tony Johnson | Sep 16, 2014 | Customer Experience
No one likes to see Captain Slouchy when they stop by your business. There is serious psychology behind body language, but for most daily interactions the 25 cent version is more than enough to set you apart. There is a lot of information out there on the science of...