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Celebrate Your Team with the R.E.W.A.R.D. Recognition System

Celebrate Your Team with the R.E.W.A.R.D. Recognition System

by Tony Johnson | Aug 1, 2015 | Customer Experience

Folks love to know when they’ve done a great job. It energizes them. It gives them purpose. It reinforces the positive behaviors. And it makes them hungry for more. When I was first beginning in Leadership, I had my team approach me to say that they thought I was too...

3 Imperatives our Founding Fathers Knew About Leadership

by Tony Johnson | Jul 4, 2015 | Leadership

There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day.  As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our...
The State of Customer Service: The Haves and Have Nots

The State of Customer Service: The Haves and Have Nots

by Tony Johnson | Jun 27, 2015 | Customer Experience

I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...
4 Things Walt Disney Taught Me About Guest Service Today

4 Things Walt Disney Taught Me About Guest Service Today

by Tony Johnson | Jun 25, 2015 | Customer Experience

Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them.   As I walked down Main...
5 Things Dads Teach Us About Leadership and Customer Service

5 Things Dads Teach Us About Leadership and Customer Service

by Tony Johnson | Jun 21, 2015 | Customer Experience

Father’s Day is the day we all say thank you to Dad. Let’s face it, he taught us the value of keeping the thermostat at the right temperature and the finer points of lawn maintenance. I know that I have become the Leader I am because of the many life lessons my Dad...
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