We’d all like to be super heroes – set apart with amazing abilities that can surprise and delight mere mortals. What if I told you that you could develop a skill that might make you look as though you had a super power? Interested? When you develop a...
So ready or not here come’s 2018. The first thing to do is to assess 2017. How did it go? What did you learn? We saw a culture that has become increasingly sensitive to wait times, and although that is something we already knew about, retailers...
One of the reasons I love thanksgiving (and the holidays in general) so much is it is all about connection. It is about reconnecting with folks you’ve lost touch with. It’s about taking the time to consider what matters most. It’s also a time to take...
As the calendar turns to Fall, and the holiday season is right around the corner, it is time for a Customer service gut check. Service is bad out there, folks. There is a divide in the service landscape and it runs the gamut from amazing to disappointing. Like most...
Well trained team members give the very best Guest service. Too often when you have a sub-par service you can likely look across the counter and deduce that the person serving you is new or under-trained – or both. Businesses have been slow to embrace that...
