by Tony Johnson | Aug 8, 2015 | Customer Experience
If you love movies like I do, then you have heard the 10% myth. You know, that old urban legend that says we only use a small percentage of our brain. The myth goes that if we could just bust loose that remaining 90% we would be unstoppable geniuses that could freeze...
by Tony Johnson | Aug 1, 2015 | Customer Experience
Folks love to know when they’ve done a great job. It energizes them. It gives them purpose. It reinforces the positive behaviors. And it makes them hungry for more. When I was first beginning in Leadership, I had my team approach me to say that they thought I was too...
by Tony Johnson | Jul 4, 2015 | Leadership
There is no better day to contemplate the contributions of our Founding Fathers than on Independence Day. As the fireworks light up the evening sky, I am reminded of the sacrifice, Leadership, and vision that the Founding Fathers exhibited during the inception of our...
by Tony Johnson | Jun 27, 2015 | Customer Experience
I had the pleasure of spending my vacation in Florida’s Gulf of Mexico region this past week in the company of my large extended family. We spent the week cooking meals and catching up – every family cooking something special for the whole house on...
by Tony Johnson | Jun 25, 2015 | Customer Experience
Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them. As I walked down Main...
