Customers are prone to snap judgments. They make decisions very quickly when it comes to how they perceive your business and the service you provide. With that in mind, it is critical that each and every part of the customer experience is managed and tweaked to show...
When you work with your team – particularly your front line team – you should act as though you are engaging directly with the customer. The reason is simple, but complicated all the same. The best way to describe this relationship is reflective...
It’s so easy to get caught up in the quest for “Amazing” or “Magical” service. We will certainly discuss those opportunities to do something really epic in later posts – because I definitely don’t want to dissuade you...
Greetings, All! I want to welcome you to the first post in my new blog. I want to start with a very little about me. I am an accidental culinarian – falling into this amazingly dysfunctional career and loving every minute of it. For twenty...
