When you work with your team – particularly your front line team – you should act as though you are engaging directly with the customer. The reason is simple, but complicated all the same. The best way to describe this relationship is reflective...
It’s so easy to get caught up in the quest for “Amazing” or “Magical” service. We will certainly discuss those opportunities to do something really epic in later posts – because I definitely don’t want to dissuade you...
We’ve all had it happen, right? You roll your cart into the checkout line, place your groceries on the conveyor, and look up at your cashier only to realize that you’ve chosen the newbie line. Now that intake of breath that just happened and...
We all strive to provide that service that delights our customers. I recently visited the awesome Cape San Blas and Port Saint Joe areas of Florida. This charming coastal town off The Gulf is your typical summer getaway spot – rows...
Greetings, All! I want to welcome you to the first post in my new blog. I want to start with a very little about me. I am an accidental culinarian – falling into this amazingly dysfunctional career and loving every minute of it. For twenty...
