by Tony Johnson | Dec 5, 2015 | Customer Experience, Leadership
Walt Disney is one of my heroes. December 5th is his birthday, and every year on this day I like to take a moment to consider the impact he had on those of us in the entertainment and service businesses. He is an icon, a role model, and absolutely an inspiration. But...
by Tony Johnson | Jun 25, 2015 | Customer Experience
Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them. As I walked down Main...