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Customers absolutely hate negativity! There is much more power in starting with YES. You would think some days there is a contest out there for how often rules and nonsense...
Why Terrible Training is Killing Your Business
Training is absolutely the key to it all. When you receive an amazing experience and quality...
Leading High Value Customer Service
Many times it is easy to fixate on certain key touch points that drive the Customer...
So Many Choices. So Much Frustration
I was watching Netflix last night and I got in one of those ruts where I...
Make Customer Service Your Super Power
The best part about serving Guests is the ability to start new every day. In most...
3 Things Tax Day Teaches About Customer Service
I hate doing my taxes. Oddly enough it has nothing to do about actually paying the...
Stop Making Customer Service So Complicated
Customer services doesn’t have to be complicated. I have worked with many organizations over the years,...