by Tony Johnson | Dec 11, 2015 | Customer Experience
I love the holidays. I love that time between Thanksgiving and New Year’s Day when things seem to slow down a little. When folks seem to smile a little easier and everyone is just a little bit nicer. This is a magical time of year, and for me, it is a...
by Tony Johnson | Sep 20, 2015 | Customer Experience
Sometimes your Customer service is just plain bad and you have to deal with it. I can remember taking over a piece of business in a large metro area many years ago. This was one of those struggling locations we have all encountered – some call them...
by Tony Johnson | May 17, 2015 | Customer Experience
It almost seems cliché to complain about the state of Customer service out there in the universe. It’s bad. In some cases, it’s very bad. Just yesterday I was visiting a department store looking for a computer cable. I have to admit...