John Adams can teach us much about Leadership. And on July 4th, what better time to talk about John Adams? Why John Adams, you ask? Well stay tuned over the next few paragraphs to learn why John Adams can teach us several dos and don’ts about the nature of leadership...
I hate doing my taxes. Oddly enough it has nothing to do about actually paying the taxes – sure, I wish they were less, but it is more about the arduous nature of the process than anything else. I gave up trying to do them myself some time ago – and the...
The best part about serving Guests is the ability to start new every day. In most businesses we are only as good as the last Guest we served. Each day we have the ability to be game changers. In a fundamental way, every time we have the pleasure of serving...
I was watching Netflix last night and I got in one of those ruts where I couldn’t decide what to watch. It wasn’t for lack of choice – quite the contrary – the choices had me flummoxed as to what to choose. I scrolled through screen after...
Many times it is easy to fixate on certain key touch points that drive the Customer experience within our operations – and that is often a fantastic place to start. Businesses that find the greatest success, however, take a more holistic approach to...
