Department stores invoke memories of a simpler time. I think back to the history of some of the most storied American brands such as JC Penney, Nordstrom, and Macys. These are iconic brands – a part of our social fabric and the precursor to the modern...
The Olympics have always meant a lot to me personally. I remember growing up with 4 television channels and every 2 years the games came along and changed the fabric of entertainment. They were a testament to national unity and the previous night’s...
I hate doing my taxes. Oddly enough it has nothing to do about actually paying the taxes – sure, I wish they were less, but it is more about the arduous nature of the process than anything else. I gave up trying to do them myself some time ago – and the...
The best part about serving Guests is the ability to start new every day. In most businesses we are only as good as the last Guest we served. Each day we have the ability to be game changers. In a fundamental way, every time we have the pleasure of serving...
I was watching Netflix last night and I got in one of those ruts where I couldn’t decide what to watch. It wasn’t for lack of choice – quite the contrary – the choices had me flummoxed as to what to choose. I scrolled through screen after...
