Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them. As I walked down Main...
When I got my first job out of college, I was lucky to land at a small private college in Southern Indiana. I was full of vim and vitality (and student loan debt) – and couldn’t wait to get my career started. I had accepted a job outside of my degree for the...
Have you ever visited a business and needed something that was just off the beaten path? Did it seem as though it required an act of Congress to get a resolution? It doesn’t have to be that way! One of the reasons why Guests often have such a hard time getting a...
Sometimes it pays to head out and take a walk. In earlier posts, we have discussed Owning Your Dirt and how that can translate into success. The old adage of Management by Walking Around is a wise one – but make sure that the W stands for Walking with purpose rather...
So we all have those horrific travel stories – it is almost a badge of honor amongst those who travel often and invariably run into struggles associated with airports, hotels, or airlines. I myself have a robust array of travel related anecdotes that highlight...
