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4 Things Walt Disney Taught Me About Guest Service Today

4 Things Walt Disney Taught Me About Guest Service Today

by Tony Johnson | Jun 25, 2015 | Customer Experience

Today I walked in the footsteps of Walt Disney. Or at least as best I could in his second park, The Walt Disney World’s Magic Kingdom. I know he never physically walked these grounds, but I can feel his fingerprints all over them.   As I walked down Main...
5 Things Dads Teach Us About Leadership and Customer Service

5 Things Dads Teach Us About Leadership and Customer Service

by Tony Johnson | Jun 21, 2015 | Customer Experience

Father’s Day is the day we all say thank you to Dad. Let’s face it, he taught us the value of keeping the thermostat at the right temperature and the finer points of lawn maintenance. I know that I have become the Leader I am because of the many life lessons my Dad...
Want to Drive Amazing Customer Service? Follow These 7 Steps:

Want to Drive Amazing Customer Service? Follow These 7 Steps:

by Tony Johnson | May 17, 2015 | Customer Experience

It almost seems cliché to complain about the state of Customer service out there in the universe.  It’s bad.  In some cases, it’s very bad. Just yesterday I was visiting a department store looking for a computer cable.  I have to admit...
What Moms Teach Us About Customer Service and Leadership

What Moms Teach Us About Customer Service and Leadership

by Tony Johnson | May 10, 2015 | Customer Experience

Mother’s Day is here and with it comes the appreciation of moms everywhere who give tirelessly and selflessly to raise their children.  For many, Mom continues to be an influence on their lives well through adulthood, and for others like me, we lost them...
Customer Service with a Critical Eye: 4 Tips to Guide Your Path

Customer Service with a Critical Eye: 4 Tips to Guide Your Path

by Tony Johnson | Apr 22, 2015 | Customer Experience

Sometimes it pays to head out and take a walk. In earlier posts, we have discussed Owning Your Dirt and how that can translate into success. The old adage of Management by Walking Around is a wise one – but make sure that the W stands for Walking with purpose rather...
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